Q: Are your products kosher?
A: Yes, Mrs. Fields products are kosher.

Q: Do you use preservatives?
A: No, Mrs. Fields does not use preservatives. So don't leave those treats unenjoyed for long! Some products can be refridgerated or frozen to extend their shelf-life. Contact us at our general inquiries address for more information.

Q: Do you use trans fats?
A: No, Mrs. Fields products are made without trans fats. For example, we use butter as opposed to margarine.

Q: Do your products come in contact with nuts?
A: Possibly.

We issue the following Allergy Alert!
Due to our dough mixing process, all of our products may have come in contact with nuts or nut oils. If you have an allergy to nuts we recommend you do not consume our products.

Q: Where can I learn more about your products?
A: Send us a general inquiry e-mail.

Q: Can Mrs. Fields products be delivered?
A: Yes... But there are some notes you must review:

We require a complete delivery address including postal code and destination telephone number. When an order is going to a corporate address, we need additional information including company name and suite number. Incomplete information will only delay the processing of an order.

When we deliver to an office location, we are not responsible beyond the mailroom or reception.

Unfortunately, we cannot deliver to apartment buildings, condominiums, or PO boxes. When we've tried, gifts have disappeared or been stolen.

We can deliver our big cookies or "cookie grams" in the Greater Toronto Area but not outside it (they're too fragile).

We can ship all our other products across the country!

We deliver on weekdays, Monday to Friday, but not on weekends.

Poor weather conditions, obviously, can delay delivery.

Q: Your products are more expensive than others. Why?
A: We use the freshest and highest-quality ingredients. Of course, we bake fresh daily. These things make a products cost a little bit more.

Q: I bought some Mrs. Fields packaged goods at a grocery store but I was unhappy. What can I do?
A: These products are imported into Canada from the U.S. by a different company, not us, so we have no control over the quality. They are not affiliated with us. Please direct your complaints by telephoning 1 877 721-1615 and leaving a voice mail or by sending an e-mail.